Shipping & Returns

FREE SHIPPING ON ORDERS OVER $100 WITHIN CANADA AND THE U.S.!

Shipping
Orders are shipped within 1 business day to confirmed shipping address.

Kuddly Kids uses Canada Post for all shipments.
Shipping times and methods will vary depending on your location but you can expect your order to take between 2 to 12 business days within North America once received at the Canada Post Office. Shipping charges are based on the size and weight of the package, packaging costs, transportation to post office, as well as your ship to location. To see what shipping charges will be for your order, add the desired items to your cart and proceed to checkout. A shipping charge will be provided in the checkout process prior to submitting your order for processing.

Kuddly Kids strives to keep shipping and handling costs to a minimum; charging only actual costs. If you have been charged more for shipping and handling at checkout than it actually cost to prepare and ship your package, Kuddly Kids may reimburse you a portion of the shipping fees.

International orders are welcome! Please note that shipping charges are substantially higher outside of North America for most items. Shipping times can also take up to 6 weeks (in business days) so make sure to order well ahead of special events to avoid disappointment!

International and American (U.S.A.) orders may be subject to import charges and duties, which are the responsibility of the purchaser.

Kuddly Kids tries to reduce packaging and waste; reusing boxes and stuffing material whenever possible. It is very likely that your shipment may come in a cereal box stuffed with the local classifieds. Please extend the same courtesy and reuse again or recycle to help keep our world "kuddly"!


Returns & Exchanges
Our business depends on your satisfaction! If you are not completely satisfied with any product, you have three options available to you. You have the option of a full refund, a store credit, or exchange within 30 days of purchase. In order to accept your request for refund, store credit, or exchange, the following conditions MUST be met:

  • All merchandise being returned MUST be in perfect, unused condition and in it's original packaging including all tags and/or stickers.
  • All requests for return/exchange must first be communicated to Kuddly Kids by way of email or telephone. We require your name, address, date of purchase, description of merchandise, reason for return, and choice of either refund, exchange, or credit.
  • Must NOT be on Sale or Clearance. All Sale and Clearance items are final sale.
  • Customers will be responsible for any shipping charges for returns, exchanges, and credits. Original shipping fees are non-refundable. Exchanged items shipped will also be billed to the customer.

If you are from the Drayton Valley, AB area and would like to pick up your order, PLEASE select LOCAL PICKUP at check out.